Last updated 4 October 2026
Cancellation policy
Plans change. Here is exactly what happens when a booking is changed or cancelled.
Free cancellation
Cancel free of charge up to 24 hours before the pickup time — by WhatsApp, Telegram, email or by replying to your confirmation. Nothing is charged, because nothing was paid.
Late cancellation
Cancellations less than 24 hours before pickup may be charged 50% of the price, and cancellations less than 3 hours before pickup or after the driver has set off may be charged the full price. We will tell you the amount before applying it.
No-show
If you do not appear and we cannot reach you within the free waiting time (60 minutes after landing for airports, 15 minutes elsewhere), the booking is treated as a no-show and the full price may be charged.
Flight delays and changes
Flight delays are never a cancellation — we track your flight and adjust the pickup. If your flight is cancelled or rescheduled, tell us as soon as you know and we move the booking free of charge where the vehicle is available.
Changes
Changes to the time, address, passenger count or vehicle are free whenever we can accommodate them. If a change affects the price (for example a different route or a larger vehicle), we confirm the new price before the trip.
Cancellation by us
In the rare case that we have to cancel — severe weather, closed roads, vehicle failure — we offer an alternative vehicle or time, or cancel without any charge.