Questions
Before you travel
Everything guests usually ask before booking. If your question is not here, we are one message away.
Booking & confirmation
How do I book?
Online in two minutes: route, time, vehicle and your contact details. We check availability and confirm within the hour by email and your preferred messenger. No online payment.
How far in advance should I book?
At least 4 hours before pickup. Need a car sooner? Message us on WhatsApp and we will do our best.
When do I get the driver’s details?
24 hours before pickup we send the driver’s name, phone number and the car details.
Can I book for someone else?
Yes. Put the passenger’s name in “Name on the welcome sign” and your own details in the contact section.
Airport pickups
How do I meet the driver at the airport?
Your driver waits in the arrivals hall with a sign showing your name and helps with the luggage.
What if my flight is delayed?
We track your flight by its number and adjust the pickup. The first 60 minutes after landing are free.
Do you pick up at Kutaisi Airport?
Yes. Meet & greet and fixed prices apply at Kutaisi Airport too.
Prices & payment
Is the price fixed?
Yes. It includes fuel, tolls, waiting time within our policy and child seats. Nothing is added on the way.
How do I pay?
Pay the driver at the end of the trip — in cash (GEL, USD or EUR) or by card. No deposit is required.
My route is not in the list. What do I do?
Book as usual — we prepare a price for your route and reply within the hour.
Is there a night surcharge?
No. The price is the same at any time of day.
Vehicles & children
Which vehicle should I choose?
The sedan for 1–3 passengers and business travel, the SUV for the mountains and winter roads, the van for families and groups of up to 7 with plenty of luggage. The booking form suggests the best fit.
Do you provide child seats?
Yes, free of charge: infant seats, child seats and boosters. Tell us the children’s ages when booking.
Can I bring skis, a bicycle or a pet?
Yes. Tick the option when booking so we prepare the vehicle.
Changes & cancellation
Can we stop along the way?
Short photo stops are included. For longer stops, add a note in special requests and we will confirm the price.
How do I change the time or address?
Message us on WhatsApp or reply to the confirmation email. Changes are free when the vehicle is available.
How do I cancel?
Free of charge up to 24 hours before pickup. Later cancellations may be charged according to the cancellation policy.
Still have a question?
Message us on WhatsApp — we answer within the hour during office hours.